Can I ask questions about my benefits?

Yes, you can! Well Guides can provide you with information on your benefits. We use real, human language. Just AskWell.

How do I get my health insurance ID card?

Your health insurance company provides you with your ID card. If you need a new one, please contact them or see if they have one available digitally. You can also AskWell for help.

How do I change, update, or renew my health insurance plan?

This is typically done during your employer’s open enrollment period, unless you have a qualifying life event. Contact your employer for specific details. If you don’t know who to call, AskWell.

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Can you help me find a doctor?

Just AskWell. Our expert team of Well Guides is ready to help you find a new provider.

Can I rate my doctor?

We’re always curious to hear what you think of the doctors you see. Let us know what you think of your doctor, and if you’re not having a great experience we can help you find a new one. Just AskWell.

Can I book an appointment through Well?

We can help schedule appointments for you via one of our Well Guides. Just AskWell.

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Is my information protected?

The information you share with us is safe and secure. We use your plan details and claims information to personalize Well to your individual health needs. We track how you interact with our product so we can create the most personalized health experience possible for you. You can withdraw from our program at any time by talking to a Well Guide or emailing us at privacy@well.co.

How do I change my password?

Navigate to “You” in the bottom toolbar and select “Profile”, then “Account details”. There, you’ll be able to change your password and other information.

How do I change my phone number or email?

Navigate to the “You” page in the bottom toolbar and select “Profile”, then “Account details”. There, you’ll be able to change your phone number, email, and more.

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What are journeys? How do I do them?

Journeys are all about taking daily steps toward improving your health and wellbeing. For the length of the journey, you’ll stop by each day for pro tips and proven strategies on a given topic.

You can be on up to 2 journeys at a time. You’ll see journeys we think you might like in the “Start a routine” section on the home screen. After you’ve started a journey, you’ll see it’ll show up each day in the “In progress” section as a reminder to swing by for your daily tips and health know-how.

We’re always expanding our library of journeys, so keep checking back to find ones that interest you. And if you’d like to see a journey on a specific topic, let us know!

How do I participate in a journey?

You’ll see journeys we think you might like in the “Start a routine” section on the home screen. After you’ve started a journey, you’ll see it’ll show up each day in the “In progress” section, as a reminder to swing by for your daily tips and health know-how.

Can I be penalized for not doing a journey?

No, you will never be penalized for not participating in a journey. Journey participation is a choice — you are the boss when it comes to your health.

Do I get insurance discounts for doing journeys?

At the moment, we don’t offer insurance discounts or subsidies. However, we do reward you with other terrific options that have real cash value like gift cards.

Can I track my activity from third-party apps?

We are constantly expanding our ecosystem of partners to enhance the Well experience and allow you to continue using the apps you like. Well currently integrates with both Apple Health and Google Fit from a broad range of devices. This gives you the ability to incorporate some of your wearable data into your Well experience. Have a specific app or device in mind that is not supported by Apple Health or Google Fit? Let us know and we’ll add it to our to-do list.

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What’s AskWell? What can I chat about?

AskWell is our in-app chat to get guidance and support from real, live Well Guides.

You can chat about things like:

• Can you help me find a doctor?
• What journeys are available to me?
• Do I really owe this much for the procedure I had?
• Is a specialist covered by my insurance?
• And more…

It works just like texting, and you can always come back and see your full chat history. And sometimes we’ll reach out to you right in AskWell to lend a helping hand.

And just like the rest of Well, it is included as part of your membership and at times you can even earn rewards by chatting with a Well Guide.

Who are Well Guides?

Well Guides are real people that are here to help you reach your health goals and navigate the complexities of healthcare. You can chat directly with a Well Guide via AskWell.

Our Well Guide team is also supported by health and pharmacy specialists to help provide expert guidance when you need it.

What hours is AskWell available?

You can chat with a Well Guide on Monday-Friday from 8 a.m.–9 p.m. ET, excluding holidays.

Outside of those hours, you can always leave a message for a Well Guide. A Well Guide will get right to responding as soon as we are open.

Are my conversations secure and private?

Yes, they are. What you tell us in chat is never shared with your employer or insurance company. See our privacy policy for more details.

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