Tori Ostlund

VP, Delivery & Operations

Tori Ostlund serves as the Vice President of Delivery and Operations at Well, where she oversees the technology’s Delivery arm, including Technical Project Management and scrum activities in support of engineering development. Additionally, Tori is accountable for Client Operations, ensuring a seamless client platform journey from initial commitment to ongoing operational excellence. She plays a crucial role in aligning internal partners to support clients at each stage.

In her role, Tori leads Platform Operations, focused on continuously improving processes to guarantee exceptional performance management of the platform. She also manages Corporate IT, driving technological innovation and operational efficiency. With a background in healthcare technology operations and delivery, Tori brings over 17 years of experience to her role, working with Fortune 20 payers and large-scale provider systems.

Tori holds a Bachelor of Science in Management from Iowa State’s Ivy School of Business and is a certified Six Sigma Green Belt. She has maintained her PMP certification since 2011, demonstrating her commitment to delivering high-quality solutions and enhancing operational excellence at Well.