Mission Movement FAQ

Mission Movement

Frequently Asked Questions

General Participation

  • When does the challenge take place?
    Registration Period: April 6, 2026 (8:00 a.m. ET) – April 19, 2026 (11:59 p.m. ET)
    Challenge Period: April 20, 2026 (8:00 a.m. ET) – May 17, 2026 (11:59 p.m. ET)
  • Who is eligible to join?
    The challenge is open to all USAA employees who are registered BeWell@USAA members, are 18 years or older, and see the challenge displayed in the Rewards > Earn (mobile) or Challenges (web) section of the BeWell@USAA App.
  • How do I join?
    Tap the “Join Challenge” button on the team challenge card during the registration period or anytime before the challenge ends. The challenge card can be found on the home screen, in the “Earn” tab on the mobile app, or the “Challenges” tab on the web app.
  • Can I join late?
    Yes, you can join the challenge up until the final day. Your steps data from the Offer Period will retroactively count towards the challenge. 

Teams and Competition

  • How do teams work?
    Teams can have between 1 and 12 members.
    After joining the challenge, you can create your own team, join one via an invite code, or be auto-assigned to a system-generated team.
  • How do I invite teammates?
    You can invite others via email (if they are already active BeWell@USAA users) or by sharing a unique invite code, which can be copied to your clipboard and sent via text or email.
    Please note: you may not invite others to a system-generated team.
  • How do I use my invite code?
    If you received an invite email, open the Well app and tap “Join Challenge” on the “Mission movement” card. Select “Enter an invite code” and paste the code from your email to review and join your team.
  • What should I do if I am having trouble logging in with SSO?
    SSO may not work as expected through a team invite email. To ensure a smooth login, use one of the following methods:
    1. Direct Login: Use the link in your invite email to log in directly using your username and password instead of SSO.
    2. Portal First: Access the USAA portal through SSO first. Then, in that same browser tab, paste the link from your invite email. This should recognize your active session and let you right in.
  • Can I leave the challenge?
    Once you tap “Join Challenge,” you are officially part of the squad! You cannot leave or delete the challenge from your app after you join, so make sure you’re ready to move before you join.
  • Can I switch teams?
    Team switches are only permitted during the Registration Period (before April 20). No changes will be allowed once the challenge begins. 

    • Mobile App: Leave your team by tapping the three dots in the top-right corner of the challenge screen, then “Switch teams”.
    • Web App: Leave your team by clicking “Switch teams” at the bottom of the challenge screen.
  • How is the challenge scored?
    The winning teams are determined based on the teams’ average steps during the challenge period. This is calculated by dividing the total steps accumulated by all members by the number of team members.

Tracking Your Steps

  • How do I log my steps?
    Connected Devices: Sync a wearable or phone source (Apple Health, Google Fit, Fitbit, Garmin, etc.) for automatic tracking.
    Manual Entry: You can manually log steps in the MyHealth section of the app. 
  • Is there a daily step limit?
    Yes. While you can log up to 100,000 per day for your personal goals, only a maximum of 30,000 steps per day per person will count toward the challenge total.
  • Can non-step activities count?
    Yes. Activities without native steps (like swimming) can be manually converted into steps within the MyHealth section of the app, by using the toggle at the bottom of the MyHealth activity entry.
  • What if I forget to sync?
    Don’t worry, if you are adding your activity manually in MyHealth you have until May 17  to make sure all your steps from the challenge period are uploaded.

Pro Tip: Use the Leaderboard in the challenge details to see the top 10 teams and check the “Rivals” section. Add a Rival by searching for their name or team name. It’s a great way to see how you’re stacking up against the other teams!

  • Will my steps also count towards the Big stepper challenge?
    Absolutely! Any steps you take while the Mission movement and Big stepper challenges are both active will apply to both. (Big stepper is the individual step challenge running from April 1 – June 30, 2026.)

Prizes and Rewards

  • What can I win?
    Everyone who joins a team and participates in the challenge will earn 100 points. Participation in Mission movement counts towards Bravo/Alpha challenge requirement. 

Each member of the top three winning teams will receive 2,500 BeWell@USAA points, worth $25 in gift card rewards.

  • When will I receive my points?
    Points will be credited to your account within 72 hours after the Offer Period ends.