Help

Who are Well Guides?

Well Guides are real people who are here to help you reach your health goals and navigate the complexities of healthcare. You can chat directly with a Well Guide through AskWell.

Our Well Guide team is also supported by health and pharmacy specialists to help provide expert guidance when you need it.

When is AskWell available?

You can chat with a Well Guide Monday through Friday from 8 a.m. to 9 p.m. Eastern, excluding holidays.

You can also leave a message anytime for a Well Guide, who will respond during these hours. 

Are my conversations secure and private?

Yes, they are. What you tell us in chat is never shared with your employer or insurance company. See our privacy policy for more details.

 

Well Rewards

Well Rewards is available for U.S. Bank of America employees and an eligible spouse or partner enrolled in a bank medical plan with Aetna, Anthem, or UnitedHealthcare.

How do I earn points?

You earn points for taking actions on the mobile app, such as answering the “Question of the day” or trying suggested health tips, as well as after you complete a “day” for any journeys that you’re on. The more you work on your health, the more points you get!

How can I redeem points and what can I get with them?

You can redeem your points in the Rewards Marketplace. There, you can shop around for items of real value (like gift cards).

Do my points ever expire?

Points will not expire as long as you are an eligible Rewards member on the Well Platform. How and when you spend your points is entirely up to you. You could save up for a big reward or spend your points more frequently.

 

Journeys

What are journeys and how do I participate?

Journeys are all about taking daily steps toward improving your health and well-being. Each day during the journey, you’ll receive pro tips and proven strategies on a given topic.

You can do up to two journeys at a time. You’ll see journeys we think you might like in the “Start a routine” section on the home screen. After you’ve started a journey, it will appear each day in the “In progress” section as a reminder to swing by for your daily tips and health know-how.

We’re always expanding our library of journeys, so keep checking back to find ones that interest you. And if you’d like to see a journey on a specific topic, AskWell!

Can I be penalized for not doing a journey?

No, you will never be penalized for not participating in a journey. Journey participation is a choice — you are in control of your health.

Is my medical insurance premium reduced for doing journeys?

No, we don’t offer any cost adjustments to your medical premium. However, we do reward you with other terrific options that have real cash value like gift cards.

Can I track my activity from third-party apps?

Well currently integrates with Apple Health, Garmin, Fitbit and Google Health Connect. This gives you the ability to incorporate some of your wearable data into your Well experience. We are continuously expanding partners, so if you have a specific app or device in mind that is not currently supported, contact AskWell and we’ll add it to our to-do list.

 

U.S. Wellness Activities

This section is for U.S. Bank of America employees and dependents eligible for the U.S. Wellness Activities program. 

Where can I find more information about this program? 

Learn more about your health and keep a wellness credit of up to $500 (or up to $1,000 for you and a covered spouse or partner) by completing your three 2027 U.S. Wellness Activities by your deadline.
Note: you must complete all three wellness activities by your deadline to keep your wellness credit up to $500. Activities completed after the deadline won’t count, which means your wellness credit will be removed, and your medical plan premium will increase.

Bank of America provides benefits and resources, like the 2027 U.S. Wellness Activities program, to help you take care of yourself and your loved ones.

If you were enrolled in a bank medical plan in 2026 and are continuing coverage for 2027, please see additional information in the FAQs here.

If you are newly enrolled in medical coverage beginning January 1, 2027, please see the FAQs here. Or you can AskWell if you have additional questions.

I completed my Annual Physical/check up with my Primary Care Provider (PCP), but I don’t see the activity marked complete?
If you complete your Annual Physical with your PCP between March 1, 2026, and your wellness activity deadline, you’ll automatically receive credit for your Health Screening and PCP Attestation. Confirm with your provider the importance of your visit being billed as an annual physical (preventive visit). Otherwise, it will not count toward your wellness activity. Keep in mind it may take up to 45 days for your activity to show as completed.

Note: If you do not complete your Health Screening with your PCP, you’ll need to complete the Annual Physical with PCP attestation activity separately.

How do I complete my health screening through a CVS MinuteClinic?
To complete your health screening through CVS MinuteClinic, make an appointment at a CVS MinuteClinic, fill out this form and take it with you to your appointment.  Costs may vary if you haven’t met your deductible.
Note: If you are enrolled in an Anthem medical plan and living in Alabama, Delaware, Ohio or Rhode Island, CVS MinuteClinic is considered an out-of-network provider, which means fees may be incurred for services provided.

How do I request a Waiver for the U.S. Wellness Activities?
If you are pregnant, or if it is medically inadvisable or unreasonably difficult for you to participate in the Health Risk Assessment or Health Screening and/or Annual Physical with PCP attestation, have your healthcare provider fill out and sign the waiver form with you. 

You can access the Healthcare Provider Medical Waiver form here.  Then, email the completed form to bofa.mywellness@support.well.co using the email address associated with your Well account or upload the document via chat with a Well Guide at AskWell.
Note:  If your waiver is only for one of the three wellness activities, you will need to complete the other activities by your deadline to maintain your wellness credit. 

A Well Guide will review your request and mark your waived wellness activities as complete. You will see this reflected within the 2027 Wellness Programs on Well. Your Medical Waiver Form could be denied if all required fields are not completed. If so, you will receive a notification asking you to resubmit the form with all required information.

To request a religious or dependent active military duty waiver, either email a request to bofa.mywellness@support.well.co or chat directly with a Well Guide through AskWell.

How do I participate in the U.S. Wellness activities as a COBRA participant?
If you are a COBRA participant, you can complete the 2027 U.S. Wellness Activities to learn more about your health. For more information, please see the FAQs here or you can AskWell talk to a Well Guide. 

 

Health Plan 

Can I ask questions about my benefits?

Yes, if you are a Well Rewards member, you can reach out to our Well Guides for information on your benefits. Just AskWell. 

Providers 

Can you help me find a doctor?

If you are a Well Rewards member, we can help schedule appointments for you through one of our Well Guides. Just AskWell.

Can I book an appointment through Well?

If you are a Well Rewards member, we can help schedule appointments for you through one of our Well Guides. Just AskWell. 

 

Technical Support and Security

Is my information protected?

The information you share with us is safe and secure. We use your plan details and claims information to personalize your Well Rewards experience. We track how you interact with Well so we can create the most personalized health experience possible for you. You can choose to no longer send your claims information to Well Rewards by going to (Your Initials > Settings > Legal & privacy > Insurance data sharing) on mobile and (Click on your initials > Profile > Insurance data sharing) on web, then toggling off the claims option.

Note: You can withdraw from our program anytime by talking to a Well Guide or emailing us at privacy@well.co. 

How do I change my password?

On the mobile app, navigate to the upper right hand and click on your initials > Profile > Account details > Password. Then change your password to your desired new password. On the web, navigate to your initials and you will see the option to change your password.

How do I change my phone number or email?

On the mobile app, navigate to the upper right and click on your initials > Profile > Account details. Then change your phone number or email. On the web, navigate to your initials and you will see the option to change your phone number and email.

Can I continue using Well if I leave Bank of America?

Currently, Well is only available as a benefit through participating employers, so your membership will end when you leave Bank of America.  You’ll have 31 days to use any remaining rewards.

Contact Us

Didn’t find what you were looking for? Chat with a Well Guide.

Email us at bofa.mywellness@support.well.co

Phone: 844.939.5100 (toll-free) or 919.421.3698 (standard rates may apply), Monday – Friday, 8 a.m. to 9 p.m. Eastern, excluding certain holidays. Note: The toll-free number is available in the U.S., Canada, Puerto Rico, and the Caribbean, and may also be accessible in other regions.