Meet Well
Introducing a one-stop shop for your well-being — launching January 1.
A more personal way to navigate your health and well-being is coming to Roche. Well brings personalized guidance, benefits navigation, dynamic rewards, and dedicated human support together in one simple experience — giving you a clear place to start and relevant next steps designed around you.
Because your health is personal. Your path forward should be, too.
Personalized tips and tools
Well gets to know your goals, interests, and needs, then recommends relevant next steps for your health and well-being. As you engage, your experience continues to adapt to you.
Live, human support
Well Guides are the human side of Well — real people ready to help you access answers, navigate Roche benefits, find care, save money, and take your next step with confidence.
Daily rewards, designed for you
At Well, we believe that healthy choices deserve to be celebrated. Everyone has an opportunity to earn hundreds in rewards with Well — but not everyone follows the same path. Instead of completing a fixed checklist, you’ll discover personalized ways to take meaningful action, every day, throughout the year.
Centralized benefits resources
We bring everything together in one place, so you can easily access your benefits, explore personalized resources, and take steps that truly fit you. You might even discover a benefit you didn’t know you had.
Hear from Well members
See how real members are using Well to support their health and well-being.
The shift from when I started to use Well until now has been astronomical. I see Well as the all-encompassing health app…for my body, for my mind and for my soul."
I get more rewards because of the Well app…moms don’t get rewarded enough if you ask me!"
What I quickly uncovered was the more I answered questions throughout the app, the more personalized it became for me."
The Well app gives me something from a mental standpoint. It challenges me to be a better person, be a better husband, be a better father."
About Well
-
What is Well? 
Well is your personalized health and well-being partner, designed to help you take small steps toward
better health every day.
Well meets you where you are and offers you precision support for everyday health.
- Get daily guidance: Receive personalized health suggestions, habit-building journey content,
and recommended activities based on your health, goals, and interests.
- Access concierge support from real people: Connect with dedicated human Well Guides for
1:1 coaching, help finding care, Roche benefit navigation, and support with a wide range of health
and well-being topics.
- Earn rewards for healthy actions: Discover new opportunities to earn financial rewards
throughout the year as you take steps to support your health and well-being.
- Navigate your Roche benefits with confidence: Find benefits and resources relevant to your
needs, with help understanding where to go and what to do next.
-
Why is Roche introducing Well?
As your previous platform (Optum Engage/Rally) retires, your Roche Benefits team saw an opportunity to
upgrade your experience. They wanted to go beyond just rewarding your healthy habits with financial
incentives—they wanted to give you a true, everyday health partner.
We are thrilled to be that partner. Well is an all-in-one app designed to support your personal health
journey. Through the Well app, you can:
- Connect with real people: Chat directly with our human Well Guides, who can help you find
care and easily navigate your specific Roche benefits.
- Learn and grow: Access educational resources customized to your unique health goals.
- Earn rewards: Continue to earn financial incentives for building and maintaining healthy habits!
Well makes it easier to find the right support, understand what to do next, and take meaningful action for
your well-being throughout the year. Well supports
-
Who will be eligible for Well?
Well will be available to all US-based Roche employees, regardless of medical plan enrollment, and to
medically- covered spouses or domestic partners.
Launch and eligibility
-
When does Well launch?
Well launches January 1, 2027. Roche will share activation instructions, launch offers, and additional details closer to launch.
-
Can I activate Well now?
Not yet. Watch for Roche and Well communications with activation instructions in January.
-
Will Well replace Optum Engage and meQuilibrium?
Yes. Beginning in January, Well will replace both Optum Engage (previously Rally) and meQuilibrium as Roche’s new health and well-being platform.
Personalized support and Well Guides
-
What does personalized support mean?
Your Well experience will adapt to your interests, goals, and needs. The recommendations, activities, and reward opportunities you see may differ from those offered to a colleague because Well is designed to provide each member with personalized, relevant next steps. You’ll also have access to concierge support for health and benefit topics from a team of human Well Guides.
-
Who are Well Guides?
Well Guides are real people who can help you find answers and take your next step with confidence.
They can connect you with the right resources and benefits, help you find care, provide personalized
coaching, and offer concierge support for health and benefits questions. You will be able to connect with a Well Guide through asynchronous chat or by phone.
-
What kinds of questions can I bring to a Well Guide?
Here are a few examples:
- Can you help me find an in-network doctor who is accepting new patients and set up an appointment
for me?
- Are there ways I could lower my prescription costs?
- I was recently diagnosed with diabetes. What resources are available to me?
- I don’t understand my medical bill. Can you help me make sense of it?
- Can you give me some ideas for quick, healthy lunch options?
- I just lost a family member and am feeling down. Does Roche or Well have any resources that canhelp me?
-
Are Well Guides chatbots?
No. Well Guides are real people who provide personalized support for health and benefits questions. Members can connect with a human Well Guide when they need assistance through asynchronous chat or phone.
Rewards
-
How will rewards work with Well?
Instead of completing the same fixed checklist as everyone else, you will discover personalized activities and reward opportunities that evolve with your needs, interests, and progress. New ways to take action and earn will be available every day throughout the year.
-
How will I earn rewards with Well?
There are many ways to earn points, which you can redeem for gift cards, with Well.
- Check off health “to dos,” such as getting a flu shot, completing a health visit, or keeping your prescriptions up to date.
- Complete your health risk assessment. These quick science-backed questionnaires will help Well personalize your experience.
- Complete MyHealth entries every day to track activity, mood, sleep, blood pressure, steps, weight, or stress and earn points for every 7-day streak.
- Answer Questions of the Day.
- Complete 7-, 14-, or 21-day Well journeys, offered on hundreds of health topics, and personalized to your interests.
- Learn about benefits available to you through Roche.
- Participate in challenges to earn bonus points throughout the year.
-
Does everyone have the same opportunity to earn?
Everyone has an opportunity to earn hundreds in rewards — but not everyone will follow the same path. The activities you see may differ from those offered to a colleague because Well delivers a personalized experience based on your interests, goals, and needs.
-
Will all reward opportunities be available in January?
No. New activities and earning opportunities will continue to appear every day throughout the year, giving you ongoing reasons to engage and take meaningful action for your well-being. Visit Well regularly to discover new opportunities.
Privacy
-
Will Roche see my personal health information or activity?
No. Well is a private and secure benefit sponsored by Roche. Personal information and health data members share with Well are used to personalize their experience. Roche never receives your individual health data or activity.
What is Well?
Well is your personalized health and well-being partner, designed to help you take small steps toward
better health every day.
Well meets you where you are and offers you precision support for everyday health.
- Get daily guidance: Receive personalized health suggestions, habit-building journey content,
and recommended activities based on your health, goals, and interests. - Access concierge support from real people: Connect with dedicated human Well Guides for
1:1 coaching, help finding care, Roche benefit navigation, and support with a wide range of health
and well-being topics. - Earn rewards for healthy actions: Discover new opportunities to earn financial rewards
throughout the year as you take steps to support your health and well-being. - Navigate your Roche benefits with confidence: Find benefits and resources relevant to your
needs, with help understanding where to go and what to do next.
Why is Roche introducing Well?
As your previous platform (Optum Engage/Rally) retires, your Roche Benefits team saw an opportunity to
upgrade your experience. They wanted to go beyond just rewarding your healthy habits with financial
incentives—they wanted to give you a true, everyday health partner.
We are thrilled to be that partner. Well is an all-in-one app designed to support your personal health
journey. Through the Well app, you can:
- Connect with real people: Chat directly with our human Well Guides, who can help you find
care and easily navigate your specific Roche benefits. - Learn and grow: Access educational resources customized to your unique health goals.
- Earn rewards: Continue to earn financial incentives for building and maintaining healthy habits!
Well makes it easier to find the right support, understand what to do next, and take meaningful action for
your well-being throughout the year. Well supports
Who will be eligible for Well?
Well will be available to all US-based Roche employees, regardless of medical plan enrollment, and to
medically- covered spouses or domestic partners.
-
When does Well launch?
Well launches January 1, 2027. Roche will share activation instructions, launch offers, and additional details closer to launch.
-
Can I activate Well now?
Not yet. Watch for Roche and Well communications with activation instructions in January.
-
Will Well replace Optum Engage and meQuilibrium?
Yes. Beginning in January, Well will replace both Optum Engage (previously Rally) and meQuilibrium as Roche’s new health and well-being platform.
Personalized support and Well Guides
-
What does personalized support mean?
Your Well experience will adapt to your interests, goals, and needs. The recommendations, activities, and reward opportunities you see may differ from those offered to a colleague because Well is designed to provide each member with personalized, relevant next steps. You’ll also have access to concierge support for health and benefit topics from a team of human Well Guides.
-
Who are Well Guides?
Well Guides are real people who can help you find answers and take your next step with confidence.
They can connect you with the right resources and benefits, help you find care, provide personalized
coaching, and offer concierge support for health and benefits questions. You will be able to connect with a Well Guide through asynchronous chat or by phone.
-
What kinds of questions can I bring to a Well Guide?
Here are a few examples:
- Can you help me find an in-network doctor who is accepting new patients and set up an appointment
for me?
- Are there ways I could lower my prescription costs?
- I was recently diagnosed with diabetes. What resources are available to me?
- I don’t understand my medical bill. Can you help me make sense of it?
- Can you give me some ideas for quick, healthy lunch options?
- I just lost a family member and am feeling down. Does Roche or Well have any resources that canhelp me?
-
Are Well Guides chatbots?
No. Well Guides are real people who provide personalized support for health and benefits questions. Members can connect with a human Well Guide when they need assistance through asynchronous chat or phone.
Rewards
-
How will rewards work with Well?
Instead of completing the same fixed checklist as everyone else, you will discover personalized activities and reward opportunities that evolve with your needs, interests, and progress. New ways to take action and earn will be available every day throughout the year.
-
How will I earn rewards with Well?
There are many ways to earn points, which you can redeem for gift cards, with Well.
- Check off health “to dos,” such as getting a flu shot, completing a health visit, or keeping your prescriptions up to date.
- Complete your health risk assessment. These quick science-backed questionnaires will help Well personalize your experience.
- Complete MyHealth entries every day to track activity, mood, sleep, blood pressure, steps, weight, or stress and earn points for every 7-day streak.
- Answer Questions of the Day.
- Complete 7-, 14-, or 21-day Well journeys, offered on hundreds of health topics, and personalized to your interests.
- Learn about benefits available to you through Roche.
- Participate in challenges to earn bonus points throughout the year.
-
Does everyone have the same opportunity to earn?
Everyone has an opportunity to earn hundreds in rewards — but not everyone will follow the same path. The activities you see may differ from those offered to a colleague because Well delivers a personalized experience based on your interests, goals, and needs.
-
Will all reward opportunities be available in January?
No. New activities and earning opportunities will continue to appear every day throughout the year, giving you ongoing reasons to engage and take meaningful action for your well-being. Visit Well regularly to discover new opportunities.
Privacy
-
Will Roche see my personal health information or activity?
No. Well is a private and secure benefit sponsored by Roche. Personal information and health data members share with Well are used to personalize their experience. Roche never receives your individual health data or activity.
What does personalized support mean?
Your Well experience will adapt to your interests, goals, and needs. The recommendations, activities, and reward opportunities you see may differ from those offered to a colleague because Well is designed to provide each member with personalized, relevant next steps. You’ll also have access to concierge support for health and benefit topics from a team of human Well Guides.
Who are Well Guides?
Well Guides are real people who can help you find answers and take your next step with confidence.
They can connect you with the right resources and benefits, help you find care, provide personalized
coaching, and offer concierge support for health and benefits questions. You will be able to connect with a Well Guide through asynchronous chat or by phone.
What kinds of questions can I bring to a Well Guide?
Here are a few examples:
- Can you help me find an in-network doctor who is accepting new patients and set up an appointment
for me? - Are there ways I could lower my prescription costs?
- I was recently diagnosed with diabetes. What resources are available to me?
- I don’t understand my medical bill. Can you help me make sense of it?
- Can you give me some ideas for quick, healthy lunch options?
- I just lost a family member and am feeling down. Does Roche or Well have any resources that canhelp me?
Are Well Guides chatbots?
No. Well Guides are real people who provide personalized support for health and benefits questions. Members can connect with a human Well Guide when they need assistance through asynchronous chat or phone.
-
How will rewards work with Well?
Instead of completing the same fixed checklist as everyone else, you will discover personalized activities and reward opportunities that evolve with your needs, interests, and progress. New ways to take action and earn will be available every day throughout the year.
-
How will I earn rewards with Well?
There are many ways to earn points, which you can redeem for gift cards, with Well.
- Check off health “to dos,” such as getting a flu shot, completing a health visit, or keeping your prescriptions up to date.
- Complete your health risk assessment. These quick science-backed questionnaires will help Well personalize your experience.
- Complete MyHealth entries every day to track activity, mood, sleep, blood pressure, steps, weight, or stress and earn points for every 7-day streak.
- Answer Questions of the Day.
- Complete 7-, 14-, or 21-day Well journeys, offered on hundreds of health topics, and personalized to your interests.
- Learn about benefits available to you through Roche.
- Participate in challenges to earn bonus points throughout the year.
-
Does everyone have the same opportunity to earn?
Everyone has an opportunity to earn hundreds in rewards — but not everyone will follow the same path. The activities you see may differ from those offered to a colleague because Well delivers a personalized experience based on your interests, goals, and needs.
-
Will all reward opportunities be available in January?
No. New activities and earning opportunities will continue to appear every day throughout the year, giving you ongoing reasons to engage and take meaningful action for your well-being. Visit Well regularly to discover new opportunities.
Privacy
-
Will Roche see my personal health information or activity?
No. Well is a private and secure benefit sponsored by Roche. Personal information and health data members share with Well are used to personalize their experience. Roche never receives your individual health data or activity.
Will Roche see my personal health information or activity?
No. Well is a private and secure benefit sponsored by Roche. Personal information and health data members share with Well are used to personalize their experience. Roche never receives your individual health data or activity.
Well is coming January 1!
Watch for more details — including how to activate your account and start earning rewards.